EMAIL SUPPORT
support@astrumgo.com
Send us your account email and relevant order number. Do not include your password, complete card number or security code.
Choose a topic
Orders & pickup
Include your order number, café and pickup date so we can locate the order.
Payments & refunds
Tell us the date and amount, but never send complete card information.
Rewards & membership
We can help with stars, redemption history and Daily Americano billing.
Account & privacy
Get help with sign-in, personal information, data export or account deletion.
Before contacting us
- For an active pickup order, check its current status in the Orders tab and contact the selected café if timing is urgent.
- For an incorrect or missing item, keep your order number and receipt.
- For duplicate or unexpected charges, check whether the transaction is pending or completed.
- For sign-in trouble, use Forgot Password from the account screen.