1. Order changes and cancellation
Contact the selected café or ASTRUM support immediately if you need to change or cancel an order. We cannot guarantee cancellation after the café accepts or begins preparing the order. Orders already prepared may not be eligible for cancellation or refund, except where required by law.
2. Incorrect, missing or unavailable items
If your order is incorrect, incomplete or cannot be fulfilled, tell the café promptly and contact support with your order number. We may replace the affected item, issue an appropriate partial refund or provide another remedy based on the circumstances.
3. Payment issues
For duplicate charges, a completed charge without a confirmed order, or another billing error, contact support with the order number, charge date and amount. Do not email your complete card number, security code or Apple Pay credentials.
A pending authorization is not always a completed charge. Banks may take time to release an authorization after an unsuccessful or canceled order.
4. Membership cancellation and refunds
You can cancel Daily Americano membership at any time to stop future renewals. Membership charges are generally non-refundable after the billing period starts, except where required by law or when ASTRUM confirms a billing error.
5. Refund method and timing
Approved refunds are returned to the original payment method. The time for a refund to appear depends on Stripe, Apple Pay, your bank or card issuer and is outside ASTRUM’s direct control.
6. Request help
Email support@astrumgo.comwith your order number, account email, café, date and a short description of the issue. This policy does not limit any rights provided by applicable law.